Unit F2, Fiveways Business Units, Ponsanooth, Cornwall, TR3 7JQ

Product Aftercare / Warranty

Warranty

1.1 5-year warranty on sealed glass units from the date of original manufacture against condensation or dust forming between the unbroken panes of glass within the sealed unit.
1.2 12 months warranty on structural glazing including balustrade and shower enclosures. Hardware Hinges, handles & locking gear, etc. carry a 12-month function and reliability
1.3 Adept Glaziers offer a 12-months defect warranty.
1.4 Installation and Workmanship Guarantee – 2 years: – Guaranteed against physical faults or errors in the installation which have been caused by defective workmanship.
1.5 Routine cleaning and normal cosmetic and mechanical wear are not covered under the terms of this warranty.  

1.6 The warranty will be invalidated immediately should the product be misused, damaged or dismantled by the customer, or any unauthorized person, or any alteration to the original specification or should the product show evidence of impact, mishandling or tampering, unnatural chemical corrosion or use contrary to its intended purpose.                            

1.7 The limitation of the company’s warranty is to the goods and services provided only and excludes any product or service (including installation and building work) not supplied by the vendor nor any other consequential damage or loss arising.

1.8 Products must be fitted and maintained in accordance with manufacturers or Glass & Glazing Federation (GGF) recommended methods of installation, incorrect fitting by the customer or third-party installers will invalidate this warranty.

1.9 Stainless steel fittings in exposed marine locations can be subject to surface /spot rusting, the cleaning of this is not covered under the warranty. The warranty will be invalidated immediately should the product be misused, damaged or dismantled by the customer, or any unauthorized person, or any alteration to the original specification or should the product show evidence of impact, mishandling or tampering, unnatural chemical corrosion or use contrary to its intended purpose.

1.10 If replacement goods are supplied it will be of a standard type of product current at the time of replacement, this warranty applies to replacement goods up to the limit of the warranty period covering the original unit.  

1.11 Slim Line/Heritage units- 2 year warranty.                                                               

1.12 Glass Fittings i.e. hydraulic door hinges, patch fittings, glass clamps 1 year manufactures warranty.    

1.13 If any products need replacing under warranty Adept Glaziers Limited will not be liable for any costs incurred for making it accessible i.e. scaffolding.

 Shower Screens

Shower enclosures are not 100% watertight enclosures. We aim to eliminate all leaks to the best of our ability but water pressure, tray alignment, water draining, and showering habits cannot be accounted for. The seals have a 6-month life span and will need to be replaced with the cost to you (the “Customer”). Some seals will last longer if care and regular cleaning is done. Regular cleaning and maintenance must be carried out on all products. All glass has a +3mm/-3mm tolerance on 10mm glass and a bow of up to 3mm as standard and stated by all our suppliers. All tolerance on templates is +3mm/-3mm on any glass due to the digitizing processes. Scratches must be visible by the naked eye in natural light from 3000mm away. All as standard and stated by all our suppliers.

 Stainless Steel Post Balustrade

All stainless steel must be cleaned by you (the “Customer”) with approved oil-based cleaners every 5 – 7 months if coastal and 8 -10 month non-coastal. All care will be taken when drilling base materials but in the case of cracking, chipping or damages Adept Glaziers accepts no responsibility unless the duty of care was not take while drilling. Adept Glaziers do not accept any responsibility if the base material fails overtime or is not suitable for fixings i.e. damp bricks (water damage). All glass has a +3mm/-3mm tolerance on 10mm glass and a bow of up to 3mm. Scratches must be visible by the naked eye in natural light from 3000mm away. All as standard and stated by all our suppliers. All

Tolerance on templates are +3mm/-3mm on any glass due to the digitising processes.

Base Shoe Channel Balustrade

All stainless steel must be cleaned by you (the “Customer”) with approved oil based cleaners every 5 – 7 months if coastal and 8 -10 month non-coastal. Aluminium must also be cleaned the same way with approved aluminium cleaners. All care will be taken when drilling base materials but in the case of cracking, chipping or damages Adept Glaziers Ltd accepts no responsibility unless the duty of care was not taken while drilling. Adept Glaziers do not accept any responsibility if the base material fails overtime or is not suitable for fixings i.e. damp bricks (water damage). 15mm glass has a +3mm/-3mm tolerance and a bow of up to +3mm/-3mm. 17.5mm and 21.5mm are the same as 10mm but may have an overlap of up to +3mm/-3mm and a bow of up to 3mm. Scratches must be visible by the naked eye in natural light from 3000mm away. All as standard and stated by all our suppliers. All tolerance on templates are +3mm/-3mm on any glass due to the digitizing processes.

Spigot Balustrade

All stainless steel must be cleaned by you (the “Customer”) with approved oil based cleaners every 5 – 7 months if coastal and 8 -10 month non-coastal. All care will be take when drilling base materials but in the case of cracking, chipping or damages. Adept Glaziers Ltd accepts no responsibility unless the duty of care was not take while drilling. Adept Glaziers do not accept any responsibility if the base material fails overtime or is not suitable for fixings i.e. damp bricks (water damage). 12mm glass has a +3mm/-3mm tolerance and a bow of up to 3mm. 15mm glass has a +3mm/-3mm tolerance and a bow of up to 3mm. 17.5mm and 21.5mm are the same as 10mm but may have an overlap of up to +3mm/-3mm and a bow of up to 3mm. Scratches must be visible by the naked eye in natural light from 3000mm away. All as standard and stated by all our suppliers. All tolerance on templates are +3mm/-3mm on any glass due to the digitizing processes.

Standoff Balustrade

All stainless steel must be cleaned by you (the “Customer”) with approved oil-based cleaners every 5 – 7 months if coastal and 8 -10 month non-coastal. All care will be take when drilling materials but in the case of cracking, chipping or damages Adept Glaziers accepts no responsibility unless the duty of care was not take while drilling. 10mm glass has a +3mm/-3mm tolerance and a bow of up to 3mm. 15mm glass has a +3mm/-3mm tolerance and a bow of up to 3mm. 17.5mm and 21.5mm are the same as 10mm but may have an overlap of up to +3mm/-3mm and a bow of up to 3mm. Scratches must be visible by the naked eye in natural light from 3000mm away. All as standard and stated by all our suppliers. All tolerance on templates are +3mm/-3mm on any glass due to the digitizing processes.

 Splash Backs

Glass must be cleaned by you (the “Customer”) with approved glass cleaners. The silicon has a 24 month life span and will need to be replaced at cost to you (the “Customer”). Some seal will last longer if care and regular non-abrasive cleaning is done. Regular cleaning and maintenance must be carried out on all products. Adept Glaziers Ltd do not accept any responsibility if the base material fails overtime or is not suitable for fixings i.e. damp plaster (water damage). 6mm glass has a +3mm/-3mm tolerance and a bow of up to 3mm. Scratches must be visible by the naked eye in natural light from 3000mm away. All as standard and stated by all our suppliers. All tolerance on templates are +3mm/-3mm on any glass due to the digitizing processes. Adept Glaziers Ltd are not qualified electricians and accepts no responsibility whatsoever for breakage or damage to electrical components. Disclaimer Whenever Adept Glaziers Ltd is instructed to work on or to process a customer’s own materials such as glass, framing, templates, etc., it accepts no responsibility whatsoever for breakage or damage to said goods. Any such work is carried out entirely at the risk and cost of the Customer. Paint finish warranty 24 months.